Terms and Conditions

Effective Date: 2025/05/28
Business Name: Dsign Hosting
Website: https://dsignhosting.co.za

By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

1. Services

Dsign Hosting offers a range of services, including but not limited to:

Custom website development (e-commerce & display)
Website API integration
SEO and digital marketing (Google, YouTube, Facebook, etc.)
Hosting and maintenance
Social media management
Custom software development (mobile and desktop)
VPN setup and IT support

Some services are available via monthly subscription, others require custom quotes and milestone agreements.

2. Payments

Monthly Hosting Subscription:
Our hosting packages are billed monthly at either R200 or R400. Payment is due at the start of each billing cycle.
Quoted Services:
All website builds and non-subscription services require a quote. Clients may opt to split payments via milestone agreements. The first milestone payment is non-refundable once work begins.
Accepted Payment Methods:
EFT, PayFast and other methods as agreed.

3. Refund Policy

Please refer to our Refund Policy for the full terms.
Key summary:

No refunds are offered once the work has begun and substantial time has been invested.
Refunds on incomplete work will be calculated proportionally based on hours worked vs. project total.
Hosting subscriptions are non-refundable once the billing period has started.

4. Client Responsibilities

Clients are required to:

Provide all necessary information (business details, content, brand colours, images) within a reasonable timeframe.
Communicate clearly any lack of materials so we can assist with completion.
Approve milestones and deliverables promptly to avoid delays.

5. Delivery Timelines

Project timelines begin only once all required materials are received. Any delay in providing information will delay the final delivery date.

6. Intellectual Property

All websites and software developed by Dsign Hosting remain the intellectual property of the client upon full payment. Dsign Hosting retains the right to showcase non-confidential projects in its portfolio.

7. Hosting & Data

We provide reliable hosting services on secure, LiteSpeed servers with security features like brute-force protection, 2FA, and automatic backups. You are responsible for maintaining your login credentials and reporting any suspicious activity.

If you wish to migrate your website away from our hosting, we will assist in the transfer upon request.

8. Third-Party Services

Some services may rely on third-party tools, plugins, or platforms. Dsign Hosting is not responsible for any issues arising from third-party providers beyond our control.

9. Termination

We reserve the right to suspend or terminate services for:

Failure to pay
Abusive or fraudulent behavior
Violation of these terms

10. Limitation of Liability

Dsign Hosting shall not be held liable for:

Any indirect, incidental, or consequential damages
Loss of data due to client negligence or third-party service failure
Delays caused by client inaction

11. Privacy & Cookies

Please read our Privacy Policy for full details on data usage and cookies.
In short, we collect minimal data necessary to deliver our services and may use cookies to improve site functionality and advertising performance in compliance with POPIA, GDPR, and Google policies.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the relevant legal jurisdiction.

13. Changes to Terms

We may update these terms occasionally. Clients will be notified of major changes. Continued use of our services implies acceptance of the revised terms.

Contact

For any queries regarding these Terms and Conditions, contact us at:
📧 support@dsignhosting.co.za
📞(+27) 081 588 0436
🌐 https://dsignhosting.co.za