1. Services

Dsign Hosting offers a range of services, including but not limited to:

• Custom website development (e-commerce & display)
• Website API integration
• SEO and digital marketing (Google, YouTube, Facebook, etc.)
• Hosting and maintenance
• Social media management
• Custom software development (mobile and desktop)
• VPN setup and IT support

Some services are available via monthly subscription; others require custom quotes and milestone agreements.

2. Payments

2.1 Monthly Subscription Plans

Subscription packages are billed monthly. Payment is due at the start of each billing cycle. Current plans:

• Website Foundation — R350/month (12-month minimum)
• Setup & Maintenance — R750/month (12-month minimum)
• Digital Growth System — R1,999+/month (3-month minimum)

2.2 Once-Off Website Projects

Once-off builds use a two-stage payment structure:

• 40% deposit is due before development begins. This deposit is non-refundable as it covers initial design, planning, and development costs incurred at the start of the project.
• Remaining 60% is due upon project completion, before the website is made live or handed over to the client.

A written quote and milestone agreement will be provided before any work commences.

2.3 Ongoing Maintenance (Once-Off Clients)

• Website Foundation build — R200/month hosting & maintenance
• Growth Business Build — R400/month hosting & maintenance
• Digital Growth System build — R800/month maintenance & ad support

2.4 Accepted Payment Methods

EFT, PayFast, and other methods as agreed in writing.

3. Refund & Satisfaction Guarantee

3.1 Subscription Clients

If you are not satisfied with your website, you may cancel your subscription within 30 days of your first payment — at no penalty, no cancellation fee, and with no minimum notice required during this window.

After 30 days from your first payment, standard minimum contract terms apply as per your signed subscription agreement.

3.2 Once-Off Clients

If you are not satisfied with your delivered website within 30 days of the final handover, you are entitled to a full refund of the 60% balance payment.

The 40% development deposit is non-refundable in all circumstances, as it is applied directly toward labour, planning, and design costs incurred at the start of the project.

No refund applies if the client has approved the final deliverable and subsequently requests changes outside the original agreed scope.

3.3 General Refund Conditions

• Refunds are not available for hosting or maintenance subscription fees once the billing period has started, except within the 30-day guarantee window.
• Refunds on incomplete work (outside the guarantee window) will be calculated proportionally based on hours worked versus the total project value.
• No refunds are issued for third-party costs including domain registrations, ad spend, plugin licences, or platform fees.

4. Client Responsibilities

Clients are required to:

• Provide all necessary information (business details, content, brand colours, images) within a reasonable timeframe.
• Communicate clearly any lack of materials so we can assist with completion.
• Approve milestones and deliverables promptly to avoid project delays.
• Sign the relevant subscription or once-off agreement before work commences.

5. Delivery Timelines

Project timelines begin only once all required materials are received and the initial payment has been cleared. Any delay in providing information or payment will delay the final delivery date accordingly.

6. Intellectual Property

All websites and software developed by Dsign Hosting become the intellectual property of the client upon receipt of full and final payment. Dsign Hosting retains the right to showcase non-confidential projects in its portfolio unless the client requests otherwise in writing.

7. Hosting & Data

We provide reliable hosting on secure, LiteSpeed servers with features including brute-force protection, 2FA support, and automatic daily backups. Clients are responsible for maintaining their own login credentials and reporting any suspicious activity promptly.

Should you wish to migrate your website away from Dsign Hosting, we will assist in the transfer upon written request.

8. Third-Party Services

Some services rely on third-party tools, plugins, platforms, or APIs. Dsign Hosting is not responsible for issues arising from third-party providers beyond our reasonable control, including outages, policy changes, or deprecation of features.

9. Termination

We reserve the right to suspend or terminate services for:

• Failure to make payment by the agreed due date
• Abusive or fraudulent behaviour toward Dsign Hosting staff or systems
• Violation of these Terms and Conditions

Where possible, clients will be given written notice before suspension. Termination does not entitle the client to a refund of fees already paid, except where the 30-day guarantee applies.

10. Limitation of Liability

Dsign Hosting shall not be held liable for:

• Any indirect, incidental, or consequential damages
• Loss of data due to client negligence or third-party service failure
• Delays caused by client inaction or late provision of materials
• Loss of revenue or business opportunity arising from website downtime outside our control

11. Privacy & Cookies

Please refer to our Privacy Policy for full details on data usage and cookies. In short, we collect only the data necessary to deliver our services and may use cookies to improve site functionality and advertising performance, in compliance with POPIA, GDPR, and applicable Google policies.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the relevant legal jurisdiction within South Africa.

13. Changes to Terms

We may update these Terms from time to time. Clients will be notified of material changes via email or notice on our website. Continued use of our services after such notice constitutes acceptance of the revised Terms.