When the tech stops working, your business shouldn’t.
Remote IT support across South Africa and on-site help in Johannesburg for computers, email, networks, Microsoft 365, Google Workspace, servers and business systems.
Tell us what stopped working.
Critical cybersecurity emergency?
For active compromises, ransomware, suspected account takeover, firewall/VPN incidents or another business-critical security event.
Choose support based on the business problem, not a technical support level.
We can escalate internally when the issue is more complex. You only need to explain what is happening.
Something broke and we need help now.
Remote troubleshooting or an on-site Johannesburg visit for occasional technical issues.
Get Tech Support →Our team needs someone to call regularly.
Managed IT support gives the business a consistent support relationship instead of starting from scratch each time.
Get Tech Support →Downtime or a security incident would hurt badly.
Managed IT + Critical Cover adds priority escalation and a defined emergency route for business-critical incidents.
Get Tech Support →Everyday IT support through to more complex business systems.
Common support areas stay visible for search and buying clarity without forcing customers to understand L1, L2 or L3 terminology.
Email & Accounts
Microsoft 365, Google Workspace, account access, email setup and user administration.
Computers & Software
Windows, macOS, installs, updates, troubleshooting and general user support.
Networks & Internet
Office networking, connectivity, Wi-Fi, VPN and firewall troubleshooting.
Servers & Infrastructure
Server configuration, access, migrations and more advanced infrastructure work.
Security
Account security, hardening, firewall/VPN work and practical business-security support.
Hardware & On-Site
Physical troubleshooting, upgrades and Johannesburg on-site assistance when remote support is not enough.
Once-off help when you need it. Managed support when you need us regularly.
The three options below separate occasional troubleshooting from an ongoing support relationship and higher-priority critical cover.
Pay only when you need help.
Best for occasional issues or businesses that do not need ongoing IT coverage.
- Remote support from R450/hour
- On-site Johannesburg from R750/hour
- Escalation to deeper technical support where required
- No monthly commitment
- Project work scoped separately
Regular support without starting over every time.
For businesses that need priority handling and recurring assistance across the team.
- Priority support queue
- Dedicated support contact
- Everyday and systems support
- Microsoft 365 / Google Workspace assistance
- Routine user and device support
- Monthly support summary where applicable
- Project work scoped separately
Priority support with critical cyber escalation.
For businesses where outages or cybersecurity incidents need an immediate escalation path.
- Everything in Managed IT Support
- Advanced escalation priority
- Critical cybersecurity incident route
- Immediate alert workflow for emergencies
- Security and backup review
- Firewall / VPN / access support
- Extended incident work billed per agreed retainer terms
You should not have to diagnose the problem before asking for help.
The first message only needs the problem, location, how many people are affected and anything that changed before the issue started. Dsign can decide whether the next step should be remote, on-site or a larger technical scope.
From problem to the right support path.
Send the issue
Tell us what is wrong, location and who is affected.
We triage it
Determine whether the likely path is remote, on-site or more advanced work.
We troubleshoot
Work through the problem using the access and information available.
Escalate if needed
More complex network, security or infrastructure issues move to the appropriate scope.
What businesses usually want to know before booking support.
Yes. Support can cover Windows and macOS environments, depending on the specific issue, device and software involved.
Yes. For teams that need regular help, Managed IT Support can make more sense than repeatedly booking isolated sessions.
Yes. On-site Johannesburg support starts from R750/hour where physical attendance is required.
Yes. We can assist with account setup, email, users, migrations and related support depending on the environment.
Yes. Any business can use the critical support route. New customers go through a quick verification step first so the business, contact and affected systems can be confirmed.
No public response or resolution time should be assumed. Formal service levels can be defined inside a managed support agreement according to the agreed scope.
Tell us what has stopped working.
Send the issue, location, number of users affected and anything that changed before the problem started. We can work out the right support path from there.
Prefer a form?
Send the basics and the support team can continue from there.